Our services go well beyond the sales transaction. We offer end-to-end assistance including product delivery, logistics support, administrative and technical support for after-sales services (such as training services, customer logistics services and maintenance services) to our partners. Our solutions combine a range of logistic support services including boarding, lodging, conveyance and travel assistance and ensure operational flexibility and sustainability, at optimal cost.

Our services include:

Administrative support:

• Acting as a local point of contact for the customer
• Coordinating transport and meeting facilities
• Securing necessary visas, work permits and insurance for support personnel
• Arranging appropriate lodging
• Translation services
• Supporting the return and recovery of expired performance bonds and bank guarantees
• Facilitating meetings with the relevant parties and ensuring transparent communication between the partners and the customer
• Negotiating sales/delivery contracts and any amendments thereof
• Supporting and assisting in dealing with warranty claims
• Assisting with the collection of client dues

Technical support:

• Overseeing acceptance tests and inspections by the customer
• Facilitating customs clearance procedures and storage
• Arranging the transportation of goods
• Securing suitable infrastructure for technical works (such as maintenance halls, overhead cranes and storage areas)
• Obtaining necessary insurances and permits
• Handling and delivery of parts to Kuwait during the warranty phase (i.e. customs clearance, storage, etc.)